Whether it's a booking that went wrong, a payment question, or you'd like your account closed — you'll get a person, not a robot.
Monday to Saturday, 06:00–22:00. Best for anything urgent — a helper who hasn't arrived, or a problem during a visit.
We reply within one working day. Please include your mobile number and the booking reference if you have one.
Opens a support conversation attached to your account, so we can see your bookings without asking you to repeat yourself.
Phone us on 012 100 0000. We can see the booking, contact the helper, and either get them moving or find you somebody else. You are never charged for a visit that didn't happen.
Raise a dispute on the booking in the app, or call us. Because payment is held until a visit is confirmed complete, we can usually resolve it before any money changes hands.
Call the same number. Anything to do with safety at a customer's home takes priority over everything else in our queue.
Go to Profile → My data in the app, or ask us on the phone. See the privacy policy for what we hold and why.
You can close your account and have your personal information deleted at any time, without giving a reason. There are two ways to do it.
Open the HelpClean app and go to Profile → My data → Delete my account. Confirm when prompted, and the request goes straight to our team.
Some helpers were registered in person by a HelpClean field agent and don't use the app themselves. If that's you — or if you can't get into your account — phone us and we'll do it on your behalf:
Monday to Saturday, 06:00–22:00. We'll confirm your identity over the phone first, so that nobody else can close your account in your name.
We action deletion requests within 30 days and confirm once it is done. Deleting your account cancels any upcoming bookings, and anything still owed to you is paid out first. Invoices and payment records we are legally required to keep are retained, but are no longer linked to an active profile. Full detail is in the privacy policy.
